Shipping Policy

GENERAL INFORMATION:

Prices for all our items sold are in US DOLLAR (USD$).

For some products, there could be 1 to 2 cm (0.4-0.8") differences due to manual measurement. There could also be slight differences in the color tone of the website's photos and the actual item due to lighting effects/angles, monitor's brightness/contrast settings etc.

SHIPPING INFORMATION:

How long will my order be processed?

Please allow 3 to 14 business days for production, depending on the customization and level of complexity. All metal art pieces are custom made from scratch.

Where is the item coming from?

All our products are shipped from  the USA via USPS.

Where do you ship and how much does it cost?

We offer FREE SHIPPING on all orders worldwide.

How can I track my order? 

We will send you the tracking code of your orders to the e-mail provided once it has been sent out. Delivery takes 2 - 8 business days. This email will also guide you how to track your package. 

Why am I not able to track my order?

If you are still not able to track it, please contact contact@pletinum.com

PAYMENT METHOD:

How can I pay my order?

We offer safe & secure shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

What currency are your prices listed in?

All prices listed on Pletinum.com are listed in US Dollar (USD$).

How secure is my personal information?

Pletinum.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

ORDERS:

How can I place an order?

To place an order for your favorite item you need to:
- Go to the link of your chosen product.
- Then select the right Color, Size, Design or another variant.
- Check the quantity if you would like to order more than 1.
- Click ’ADD TO CART’ button to proceed to checkout.
- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

How do I know my order has been confirmed?

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?

We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

How can I change my order?

It’s important to notify us if you would like to us to make a change to your order, we request you to please update us within 24 hours of placing the order. Especially if your request has shipping address changes to avoid inconvenience.

How do I cancel an order?

You can cancel your order by sending an e-mail to contact@pletinum.com requesting cancellation. But it must within 24 hours as that is the time we take to process the order. Unfortunately, an order cannot be canceled once the item has been shipped to you. Therefore we sincerely request that you only make your purchase if you are absolutely sure you want the product.

CANCELLATIONS & RETURNS:

When is a refund possible?

At Pletinum.com, we strive to provide the easiest online shopping experience. You are covered and your money safe, so a refund will be issued if:
- The received item is defective.
- You received incorrect item.
Please note you will be required to provide pictures of the received item to qualify for exchange/refund.

When are refunds not possible?

If you have placed an order with a wrong item / address; you need to contact our customer services within 24 hours in order to receive the appropriate resolution. You’re not eligible for the exchange/refund for the following reasons. If:
- The order is not corrected within 24 hours.
- The product is not broken or it is not defective or is damaged because of use or
- The product is not in the same condition as you received it.
- Received the correct item but you want to exchange to a different design.